How to Update Your KPLC Token Meter (2024)

Here is the Step-by-Step Guide on How to Update Your KPLC Token Meter for Tokens In 2024!

In Kenya, updating your Kenya Power (KPLC) prepaid meter tokens is essential to ensure uninterrupted power supply. All prepaid meters must be updated by the deadline date to continue accepting tokens. This article provides a detailed, step-by-step guide on how to update your Token meter tokens effectively.

Understanding the Update Requirement

Kenya Power has mandated that all prepaid meters be updated to prevent disruption in the acceptance of tokens. The update targets 7.4 million prepaid meters across the country. The process is straightforward, free of charge, and must be completed before the deadline date, which is August 31. Failure to update will result in the meter not accepting any tokens.

How to Update Your Token Meter Easy Steps:

Step 1: Purchase Tokens

First you buy Tokens on KPLC PAYBILL 888880. After you purchase your KPLC tokens, you will receive three codes via SMS:

1. Reset Code
2. Update Code
3. Token Code

Step 2: Prepare for the Update

The Second step Before entering the new codes, ensure that all previously purchased tokens are already loaded onto your meter. This step is crucial to avoid any complications during the update process.

Step 3: Enter the Reset Code

The Third step is approaching your KPLC Prepaid meter:

1. Locate your prepaid meter and make sure it is powered on.
2. Enter the Reset Code received in your SMS. The reset code typically consists of 20 digits.
3. Press OK on your meter keypad after entering the reset code. The meter will display a confirmation message indicating the reset process is complete.

Step 4: Enter the Update Code

Next, you are to follow this steps swiftly:

1. Enter the Update Code provided in the SMS. This code also consists of 20 digits.
2. Press OK on your meter keypad. The meter will again display a confirmation message, indicating that the update process is complete.

Step 5: Enter the Token Code

Finally, this is the last step to Updating Your KPLC Prepaid Meter:

1. Enter the Token Code received in your SMS. This is the code that adds units to your meter.
2. Press OK on your meter keypad. The meter should now show the updated units, including any previous balance plus the newly added units.

Example of the Process

A customer in Loresho, Nairobi, successfully updated their prepaid meter on April 25, 2018. The process involved entering the reset code, followed by the update code, and finally the token code. The meter confirmed each step, ensuring a seamless update.

Important Points to Note

• Timely Update: Make sure to complete the update process before the deadline date. Post-deadline, meters that are not updated will stop accepting tokens.
• Free of Charge: The update process is free of charge. Kenya Power sends the necessary codes directly to customers who haven’t purchased tokens yet, ensuring everyone is informed and can complete the update.
• Existing Tokens: The update will not impact any existing tokens already loaded into the meter.

Conclusion

Updating your KPLC prepaid meter tokens is a simple but crucial process to ensure continuous power supply. By following the steps outlined above, you can efficiently update your meter and avoid any interruptions. Remember to complete the update before the deadline date to keep your power running smoothly. For any issues or further assistance, contact Kenya Power customer service.

Stay informed and ensure your prepaid meter is updated on time to avoid any inconvenience.