27 thoughts on “How to Update Your KPLC Token Meter (2024)

  1. Morning, have tried to update my token but it’s rejecting. When I put those reset code is indicating “reject” and when I put the token numbes is telling me “old” where is the problem?

  2. Evening,am trying to purchase my tokens but this what I get and am putting the correct meter no and pay bill…Transaction failed. The format of your account number is incorrect. Please check and try again with the correct format of your account number.

  3. Good morning I’ve bought tokens but the message doesn’t come back with the reset codes. Please advise

  4. I am trying to update my meter token but no action taken and cannot feed the already bought token whats up

    1. 37193741776 I’m trying to update my metre I’ve bought token worth 500,50,50 total 600ksh I haven’t gotten update keycode

  5. Kindly assist

    am trying to purchase my tokens but this what I get and am putting the correct meter no and pay bill…Transaction failed. The format of your account number is incorrect. Please check and try again with the correct format of your account number.

  6. 𝘼𝙣𝙙 𝙞𝙛 𝙞 𝙙𝙚𝙡𝙚𝙩 𝙩𝙝𝙚 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙗𝙮 𝙢𝙞𝙨𝙩𝙖𝙠𝙚 ,𝙬𝙝𝙖𝙩 𝙙𝙤 𝙞 𝙜𝙚𝙩 𝙖𝙣𝙤𝙩𝙝𝙚𝙧 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙛𝙤𝙧 𝙪𝙥𝙙𝙖𝙩𝙞𝙣𝙜 𝙩𝙝𝙚 𝙩𝙤𝙠𝙚𝙣 , 𝙤𝙧 𝙬𝙝𝙖𝙩’𝙨 𝙩𝙝𝙚 𝙥𝙧𝙤𝙘𝙚𝙨𝙨 𝙥𝙡𝙚𝙖𝙨𝙚 ?

  7. Kindly let me know how you can confirm that your prepaid meter has accepted both the reset and update codes. Can it accept the reset code and fail to accept the update code?

  8. I bought my tokens and received the reset and update codes.Upon feeding my ciu,it only accepted the reset code only but update codes,it didn’t.I bought another tokens and upon feeding the ciu,it processed and indicated old.I don’t understand,how can I get help?

  9. Morning,am trying to input those codes but it’s “rejecting”then on putting the token numbers it’s telling me” old”
    Please assist .meter no 22180475836

  10. Morning.
    Am trying to update mine today but this is what am getting

    “Transaction failed. The format of your account number is incorrect. Please check and try again with the correct format of your account number”

    What should I do?
    Kindly help

  11. Good evening.
    I updated my meter on July 20th 2024.
    Today am trying to buy tokens but the msg am getting says the format of my account is incorrect.Please help?

  12. mine is giving me this message. transaction failed. the format of your account number is incorrect. Please check and try again using the correct format for your account number.
    what am I supposed to do?

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